Claims & Legal

Claims & Legal
by Jason


Insurance Claims

Incidents that lead to a claim, generally leave you feeling annoyed, upset or stressed out, and in certain instances, you are left physically injured.

We believe that you should always have a positive claims experience and we aim for a speedy turnaround time and want the process to be as easy and stress-free for you as possible.

That is why we at JVC Insurance Brokers have developed a three-step online claims process, to ensure that we ease some of that frustration.


  1. Download the applicable claim form below
  2. Complete the claim form
  3. Email the completed claim form to any of our claims staff

Motor Accident Claim Form

Motor Glass Claim Form

Motor Theft Claim Form

Property Loss Damage Claim Form

Public Liability Accident Report Form

Body Corporate Claim Form Form

When we have received the above completed claim form, one of our staff members will give you a call to discuss the claim further and they will happily assist you in handling your claim.

To submit a claim online with CIA please click the link below



Gap Cover Claims

Have a Gap cover claim? Please download the form below or submit the claim on Stratum Benefits Online platform by clicking the link below:

Stratum Benefits Claim Form

Stratum Benefits Online Claim Submission

Online Accident Reporting

If you have been in an accident and require a case number/crash report number(CRN) from the police, you are welcome to click the link below to register the accident and retrieve a the CRN.

  • Please note that this  number can only be retrieved for minor crashes/accidents
  • Crashes which include a person or persons being injured, killed or involved in a hit and run accident/crash must be reported immediately to the nearest Municipal/Metro Police, Traffic Department (MMT) office or South African Police Service (SAPS) station.
  • All crashes involving 5 or more vehicles must be reported at your nearest South African Police Services (SAPS).